My System Migration

Get Ready For a Fresh New Look!

MY CREDIT UNION is excited to announce that we are migrating our system and online banking. Check back here for new information!

Hands on keyboard with system icons and update progress bar

What is a Core Conversion/System Migration?

In keeping our commitment to providing exceptional service to our members, MY CREDIT UNION is migrating our core processing system. A core processing system is where we keep our member information, process transactions, and support products and services such as debit cards and online banking. With the System Migration, our members can expect a wide range of enhanced benefits, thus improving our member service. Overall, the System Migration will provide more security, convenience, and value.

System Migration Q&A Sessions

Join us for FREE Q&A sessions regarding our System Migration. We’re here to walk you through what’s changing, what to expect, and how it benefits you as a member. Bring your questions – we’re ready to help make this transition smooth and simple!

  • For Q&A session times that are listed during branch lobby hours: these will be a come and go as you please. There will be team members available to you at a table in the lobby during these times with extra space needed for more specific/private questions and one on one time.
  • For Q&A session tomes that are near the end of branch lobby hours into closing hours: we ask that you sign up for these sessions to ensure that we have enough space to accommodate everyone at that time. You will find a link listed on the date and time of these sessions. If there is no link, then just stop by!
  • *Dates and times are subject to change

Frequently Asked Questions

Debit card usage may be limited. Credit card usage will see no impact and remain the same. We suggest stopping in during the week to do your daily business if that falls over the weekend.

Yes, your account numbers will change internally in our system; however, your existing account numbers are not impacted, meaning your current checks, debit cards, and automated transactions will not be affected. You will not need to get new versions of these.

A brand new look to online banking! This system also allows for more efficient transaction processing and increased security measures. The system will streamline internal processes that will allow us to save money that we can put back to our members.

We recommend that everyone carry both MYCU credit and debit cards in the event of needing an alternative form of payment. Stop into any branch today to learn more about our low-interest credit cards. Also, keep an eye out for marketing communications on our website for important updates.

Yes. Just as they are today, your funds remain safe and secure at MY CREDIT UNION. Reminder to stay vigilant – do not share your account information with others.

Yes, there will be limited ATM usage during this time.

All electronic services will be unavailable (Online Banking, Mobile App, Mobile Check Deposit). Branch hours will be impacted during this time. MYCU Cards app is NOT impacted during this time.

Yes, you can continue to utilize checks. You do not need to order new checks after the enhancements have been made.

No. Your credit and debit card numbers will transfer over automatically.

Because MY CREDIT UNION doesn’t process payments over the weekend, your payment status will not be impacted.

You will not need to change any direct deposit information, nor will you need to change anything for automatic payments. They will both continue to process on the next business day.

E-statement history will remain the same at 18 months.